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Refund & cancellation policy

Your rights when something is not right, and how to cancel an order.

Refund policy

You can ask for a refund or a replacement when:

  • The wrong product was sent.
  • The product is defective.
  • The product was damaged in shipping.
  • The product was tampered with.

Contact us within 7 days of delivery at hello@savvyprotodesign.com with your order number and a photo of the item, and we will replace it or refund you.

Custom and personalised orders are made just for you, so they cannot be returned for any other reason.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Cancellation policy

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
  • To cancel, email hello@savvyprotodesign.com or message us on WhatsApp with your order number.
  • After 24 hours your order is being printed, so it can no longer be cancelled. The refund policy above still applies.
  • We will not pass any debit/credit card details to third parties.

Questions?

We are happy to help. Contact us and we will reply within one working day.